ESCOM engages stakeholders to review inoperative customer service charter
By Duncan Mlanjira Electricity Supply Corporation of Malawi (ESCOM) developed an ambitious customer service charter in 2014 but it was kept from public scrutiny all these years until now that the Tonse government has tasked its new Board of Directors to embark on a serious business oriented turnaround strategy. The power utility service provider is now engaging with stakeholders and the public to review the customer service charter that was kept under wraps for six years to ensure that…









