By Duncan Mlanjira
As part of the global ESET Security Company’s drive to expand its information and communication technology (ICT) footprints on the African continent and Malawi in particular, ESET Africa engaged its long time partner, Inspired Computer Technology Consultants (ICTC) Malawi, in a comprehensive technical training in order to equip them with its advanced products and services.
ICTC Malawi’s Managing Director, Jane Nthakomwa said the training, held from Monday to Wednesday at ICTC Malawi offices in Lilongwe, focused on sharpening their technical team’s skills on how to proficiently support ESET clients in Malawi.
She said ESET is on the vendors of computer security solutions such as Kaspersky, Symantec and others.
“ICTC Malawi is one of ESET’s products and services distributors in Malawi and we have been their long time partner dating as far back as 2009.
“ICTC is an indigenous and privately owned Malawian company established and registered in March 2007 under the Business Names Act (cap.46:02) of Malawi.
“It is a customer-focused IT services and solutions company offering wide range of proficient services in areas of hardware and software sales, network, computer support and software solutions for both small and large businesses,” Nthakomwa said.
Koome (in black) with ICTC engineers
On his part, ICTC Malawi Technical Engineer Mphatso Mbewe, said the training, facilitated by EST Africa’s Technical Lead, Dennis Koome, centered on the deployment; administration and troubleshooting of errors encountered by clients on ESET Security Management Center (ESMC).
“For three decades, ESET has been helping people to protect their digital worlds. From a small, dynamic company ESET has grown into a global brand with over 100 million users in 202 countries and territories.
“The skills we were imparted from the training will bridge the knowledge gap that was there after ESET released several new solutions and also upgraded some old solutions such as the ESET Central Management Tool, which used to be called ERA (ESET Remote Administrator).
The training session
“It has now changed into ESET Security Management Center (ESMC) with an all-new robust features. Also they have introduced new ESET security solutions called ESET version,” Mbewe said.
Nthakomwa added that their main management divisions are sales, marketing, service and administration.
“The service department handles service requests, support, training, and development,” she said.
“We refuse to compromise when it comes to quality. We set our standards high and then we aim to surpass them.
“We do this by investing in the continuous improvement of our products and services by building a highly motivated team that is knowledgeable and dedicated to ensuring that we exceed the computer technology needs for our customers,” she said.
On its website, ESET says it has been helping people for over three decades now to protect their digital worlds. It began life as a pioneer of antivirus protection, creating award-winning threat detection software.
Now, ESET’s goal is to make sure that everybody can enjoy the breathtaking opportunities that technology offers.
“Many things have changed, but our core aspirations, philosophy and values remain the same — to help build a more secure digital world where everyone can truly enjoy safer technology,” the website quotes Chief Executive Officer, Richard Marko.