Easy way of reporting faults to ESCOM through WhatsApp Chatbot
* The self-service digital platform is part of ESCOM’s digitalisation of its services that was launched in February this year *That included digital mobile App named 360 degrees Digital Experience; an USSD service and a redesigned website for the seamless submitting of power faults By Duncan Mlanjira By saving the number +265886 302 774 on WhatsApp, customers can seamlessly report faults to Electricity Supply Corporation of Malawi (ESCOM). The self-service digital platform is part of ESCOM’s digitalisation of its…









