By Duncan Mlanjira
NBS Bank Plc, one of the registered commercial Banks in Malawi, which made special extension of its banking hall hours during the festive season up to 6pm, has now made it official and permanent in five of its branches; Chichiri, Blantyre, Lilongwe Old Town Mzuzu and Zomba.
This was disclosed on Wednesday by the bank’s Channel & Customer Service Senior Manager Gracious Changaya at a press briefing held at their head office at Ginnery Corner in Blantyre, saying this was their drive towards transforming the bank and giving customers more flexibility in banking.
He added that they have taken into consideration to customers who know off between 4-5pm and qould require the services of their banking hall for deposits and withdrawals.
“We received good feedback from our customers who enjoyed the extended banking hours during the festive season and they asked us if we can make it permanent,” Changaya said. “We are responding to the needs of our esteemed customers because we are a listening bank.
“We believe in serving our customers better because we are there to give them the best services,” he said.
He said this was a pilot phase and very soon they shall migrate to other branches across the country.
Normal banking hours for the other NBS Service Centres are 8am to 4pm from Monday to Friday and 8am to 11am on Saturdays.
When the Bank was announcing the festive season extension, its CEO Kwanele Ngwenya, had said they enjoyed unprecedented loyalty from its customers and the extending banking hours was a way of thanking them.
“Our customers stood with us throughout our journey, even in difficult times. As the Caring Bank, we therefore felt it important to appreciate them in this manner,” he had said.
Just like during the festive season, tha bank will also using its ‘Red Brigade’, a special team of staff members.
Other services that NBS Bank offers are EazyBank digital channels which include EazyMobile 322, ATMs, Point-of-Sale machines, Internet Banking and Bank Pafupi agents.
NBS Bank, a subsidiary of NICO Holdings Plc and is listed on Malawi stock exchange, has one of the largest footprints in Malawi which covers key areas of the country.
The Bank is currently implementing a 5-year transformation plan which it embarked on in 2017. The Plan is already bearing fruit if one is to judge by profits that the Bank has been posting throughout the year from significant losses in the past years.